Shipping policy
Thank you for shopping with us! Below you will find important information regarding our shipping process.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
During busy periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.
Shipping Time
Estimated shipping times depend on your location:
- Australia: 7–12 business days
- United States & Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Rest of World: 10–20 business days
Shipping times are estimates and may vary due to customs processing, carrier delays, or high shipping volumes.
Shipping Costs
Shipping costs are calculated at checkout based on your location. From time to time we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will work with the shipping carrier to resolve the issue.
Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes once they arrive in the destination country. These charges are the responsibility of the customer.
Contact Us
If you have any questions about your order or shipping, please contact our support team and we will be happy to assist you.